i.e.Interactive Blog

Some old news that still stands true today is: being in the moment to respond and help customers is the key to gaining their business and trust. With that being said, there are many tools out there for a business to monitor engagements and inquiries to achieve exceptional customer service. One tool we would like to take a closer look at today is Google Business Messages. While Google Business Messages is not new, it is one of the newer tools that some businesses haven’t adopted, yet. This may be because they aren’t familiar with how it works or its benefits—or maybe they don’t have the time to research it. If you are in that boat, or if you simply would like a refresher, see below to learn what this tool is, why it’s important, and how to get started so you can start impressing your customers: What is it?Google Business Messages is a free tool that can connect you with customers via multiple channels and devices. It’s accessible from Google Search, Google Maps, Google Business Profile, and your website. Here is a brief introduction to Google Business Messages from Google themselves. How does it work?When you enable the chat tool,

Having a claimed, up-to-date, and active Google Business Profile for any business is essential. Why? Because this profile is one of the first places that customers look for information such as reviews, business hours, phone numbers, website links, and quite possibly, a first impression. Plus, it can help to improve the local SEO ranking for a business, in addition to other benefits.

​​You may have heard or received an update from Google stating that, after October 24, 2021, their Google My Business Site Manager role will no longer be available. Google sent out this notification to those who have a Site Manager role on one of their Google My Business listings. Here is what this means along with some key takeaways.

​In case you haven’t heard, Google is shutting down the consumer version of Google+ in the coming months. We knew this was coming, but Google didn’t share the actual date with us until recently. We now know that this network will shut down on April 2, 2019.

Google Site Search, a product offered by Google since 2008, discontinued sale and renewal of the product since April of 2017, and has completely shut the product down as of April 1, 2018. This product enabled web publishers to use leading search technology on their website.